Ticket ID: 24184
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Creation Date: 4/16/2018 2:17 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.6.4409
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Language: English
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Views: 30636
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Last Modification Date: 5/21/2018 9:10 AM
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Platform:
Windows
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Level: Closed
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IE: 11.786 |
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Bug Status: Not Fixed
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User account: SiteKiosk Restricted User
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Bug Frequency: About once an hour
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Support Request: Restarting a user session does not release used RAM
Reproduction
Just logout a user using the follwoing webpage: www.antwerpen.be
Check the memory used via the Task Manager, the memory use of SiteKiosk.exe increases after every logout of a user.
You can use
for code samples
We have an issue with increasing memory use after each restart of the usersession within SiteKiosk IE.
Our public PC's run Windows 10. We use the IE browser (metro skin) as the default browser. After a user of our website has completed what hey want to do, we force a cache clear, remove alle cookies and security certificates as well as any downloaded files, through the use of the "Logout" function.
After every logout it seems the SiteKiosk applications keeps some memory.
Observving the memory use of Sitekosk.exe in the Task manager we get the following:
restart PC
memory used by SiteKiosk.exe after a user Logout:
194K
284K
369k
440k
515k
602k
669k
691k
742k
821k
862k
903k
944k
1017k
1092k
1170k
1241k => "onvoldoende geheugen op lijn 1 ERROR" We get an "insufficent memory on line 1" error.
After this error occurs, SiteKiosk goes into a kind of "locked" state and the PC needs to be rebooted to get out of this situation.
Are there any measures we can take to make sure that a logout of a user, will not "eat" RAM each time ?
We can not use the Chromium engine (as juggested in an older forum message), as we are using the SiteKiosk Object Model to trigger the User Logout and also the printing of a downloaded document (the SiteKiosk Object Model is used by our angular code in our front-end).