Ticket ID: 22070 Creation Date: 10/27/2015 9:16 AM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 8.91.0 Language: English
Views: 35166 Last Modification Date: 11/24/2015 12:29 PM Platform: Windows
Level: Closed IE: 11.0
Bug Status: Not Fixed User account: SiteKiosk Restricted User Bug Frequency: About once an hour

Support Request: Cursor not responding

Reproduction

Cabnot reproduce

Description

The cursor in Site kiosk dissapears after 2 seconds of a textbox being selected. The text box needs to be selected again, using the touch screen this is unusable.

The text box needs selected every second to bring the cursor back and allow input, so that any values can be submitted.

Answer: (1)
Re: Cursor not responding 10/27/2015 11:54 AM
Hello,

Generally there is no known problem with this and it may applies to the issue that you changed the SiteKiosk configuration file (skcfg) making SiteKiosk start in IE8 mode: 

<ie8-compatibility-view enabled="true" emulation-mode="8888" />


Please first set it back to default 

<ie8-compatibility-view enabled="true" />

And test again.

Note:
After making changes to that value always start SiteKiosk a second time before testing
(the setting will be written to the Windows Registry on startup of SiteKiosk).

Further information here:
https://www.provisio.com/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=9701


If that doesn’t help please provide the information which configuration file (you added to the attachment) you use.
Furthermore please also give a step by step description about how to reproduce the problem.

Regards,
Michael Olbrich
My Account
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