Ticket ID: 22455
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Creation Date: 3/10/2016 7:17 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.1.3345
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Language: English
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Views: 33344
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Last Modification Date: 4/8/2016 5:11 PM
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Platform:
Windows
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Level: Closed
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IE: 11.0 |
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Bug Status: Not Fixed
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User account: Own Account
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Bug Frequency: On every start
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Support Request: xml error when launching a training video
Reproduction
We access our LMS system and launch the training
We are having issues when launching a specific video in our learning management platform. We receive a XML error
Background:
ALL other videos are working
Video works if site kiosk is launched from local account (admin) but not domain (non-admin) account
Video works fine from domain user account outside of sitekiosk but once sitekiosk is launched it fails.
Attached is:
-Current log files (I attempted to launch training, got the error then exited and grabbed the logs)
-skcfg file
-The xml file that is causing the error
-A screenshot of the error in sitekiosk