Ticket ID: 25075
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Creation Date: 10/24/2019 10:23 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.7
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Language: English
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Views: 20202
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Last Modification Date: 11/26/2019 12:00 AM
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Platform:
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Level: Closed
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Support Request: Screensaver Issue
Spent a lot of time setting up and testing the installation at my office. Everything was working great, including the system going to the screensaver after 3 minutes of inactivity. Once I figured out where images needed to be stored I literally didn't have one problem with that part of the configuration. System went through many restarts, reboots and adjustments to the configuration (in other areas) after that and the screensaver worked flawlessly for an entire day of testing.
Delivered unit to client today for installation in their lobby. Sure enough, turn it on and when the system goes to the screensaver it loads the first image, which shows for about a second or two then it restarts the browser window and goes back to it. Tried restarting, rebooting. Same thing over and over. Kind of embarrassing for first reveal to the client!!!
Now the system is at their location and while I have SiteRemote setup and working, I don't see how I can troubleshoot this particular issue using that tool. I found quite a few threads of people with this similar issue with a myriad of fixes. Any suggestions on what the heck could have suddenly caused this when literally all we did was turn the working unit off, box it up and deliver to the client?? As an aside, I had turned the kiosk off and back on several times during testing so that doesn't have anything to do with it. I DID have to log into the admin account and connect to their wifi, but exited out of SiteKiosk without changing startup settings then started using the autostart option (which I had also done many times during testing).
Thanks for any help in fixing.
Chris Blair