Ticket ID: 5412 Creation Date: 5/1/2007 4:00 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 6.5.150 Language: English
Views: 39762 Last Modification Date: 5/3/2007 11:22 AM Platform: Windows XP Professional
Level: Closed IE: 7.0
Bug Status: Fixed User account: Unknown Bug Frequency: On every start

Support Request: EMP800.14v5

Reproduction

Everytime I run Sitekiosk

Description

When connecting my EMP800.14 v5 coin mech Sitecash detects the mech on com3 but I get the message:

"The coin validator database contains no matching entry for the identity string of the connected coin validator"

the connected device identity is " 8H51.247GBP1 "

can you tell me how to configure SiteCash for this cion mech?

Answer: (1)
Re: EMP800.14v5 5/3/2007 11:22 AM
Hello,

seemingly you haven’t bought this EMP800 coin checker at out company.

Therefore you have to consider that this coin checker has an unknown coin checker configuration (8H51.247GBP1 is unknown) and the coin checker hasn’t a valid SiteKiosk ID.

You have to send us the dump.ini file (you can create in the regarding point of the SiteKiosk configuration), a current Logfile and your complete SiteKiosk configuration file via e-mail.

So we can adjust the empconf.ini file and the SiteKiosk configuration file for working with your EMP800.

Regards,
Michael Olbrich
My Account
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